Complaints Procedure
Effective Date: 06.06.25
At Sheraton Interiors, we are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and fairly.
- How to Make a Complaint If you wish to make a complaint, please contact us through one of the following methods:
- Email: info@sheratoninteriors.co.uk
- Phone: 02088945650
- Post: 103 High street Whitton Twickenham TW2 7LD
Please include the following information:
- Your full name and contact details.
- A clear description of your complaint.
- Any relevant documents or correspondence related to the issue.
- Your preferred method of contact.
- Our Complaints Handling Process
- Acknowledgment: We will acknowledge receipt of your complaint within 5 working days.
- Investigation: A thorough investigation will be conducted to understand the issue and identify a resolution.
- Response: We aim to resolve complaints within 8 weeks. If we cannot resolve your complaint within this timeframe, we will inform you of the reasons for the delay and provide an estimated resolution date.
- Financial Ombudsman Service (FOS) If you are not satisfied with our final response, or if we have not resolved your complaint within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
Contact Details for the Financial Ombudsman Service:
- Website: https://www.financial-ombudsman.org.uk/
- Phone: 0800 023 4567 (free from most landlines) or 0300 123 9123 (charged at standard rates)
- Email: complaint.info@financial-ombudsman.org.uk
- Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
You must contact the FOS within 6 months of receiving our final response.
- Additional Information For more information about the Financial Ombudsman Service and how they can assist you, please visit their website.
We value your feedback and are committed to resolving your concerns in a fair and transparent manner. Thank you for giving us the opportunity to improve our services.